Interim HR Operations Leader (Director) EMEAMidrand, South Africa
At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
THE OPPORTUNITY Title: Interim HR Operations Leader (Director) EMEA
Role type: Fixed term contract until June 2025
Global Human Resources Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun!) work environment.
Job summary Iron Mountain is seeking an Interim HR operations professional for the role of HR Operations Leader, EMEA based within the EMEA HR Service Delivery and HR Operations team (HRSD). The HRSD team is based across the region in a virtual hub providing high quality HR and Payroll services to 40 countries.
This role is part of the regional leadership team and is responsible for maintaining effectiveness and efficiency of regional HRO suppliers and associated processes. Oversees the day-to-day relationships with the HRO and manages our vendors for regional payroll, benefits, Workforce Administration, and other suppliers. The role focuses on continuous improvement, maximizing consistency and quality of customer service, through embedding comprehensive standards, and supporting the HR Operations in the region. The role oversees a team of approximately 18 HR professionals responsible for the delivery of high quality HR operations services across the region.
Your role in our mission: Manages a team with specialized process knowledge in HR functional areas (WFA, CCM, Ad Hoc reporting).Guides the development and maintenance for HR, manager and employee-facing process documentation related to Payroll, Benefits and WFA.Sets objectives for the HR Operations team, monitors progress, and holds functional areas accountable to meeting goals.Liaises with HRO supplier's governance team to resolve specific operational issues, recommend, plan and implement continuous improvement initiatives, and drive operational excellence.Monitors HRO suppliers' quality of work and process compliance related to regional HRO operations; holds accountable for agreed-upon SLAs; evaluates root cause analysis reports for appropriateness.Ensures HRO supplier is communicated to and trained on new operational processes and updates to existing operational processes for regional payroll, benefits, and WFA.Escalates service performance issues to HR Service Delivery Team leadership and/or to the Portfolio Management Office.Works closely with HRO to understand the "voice of the customer" and explore continuous improvement opportunities; provides recommendations to COE partners for regional payroll, benefits and WFA.Manages regional HR operations team, Payroll Leader and Payroll Leader.Continuous improvement efforts between CoEs and HRO and regional technology suppliers.Develops and maintains a strong partnership with the Centers of Expertise (CoE) relative to regional payroll, benefits, WFA, and Ad Hoc reporting.Identifies data issue trends through monitoring of metric and audit reporting and works with the HRO through resolution.Oversees the day-to-day interactions with regional payroll, benefit and WFA technology vendors.Actively participates on the Demand Management team to evaluate, disposition, and monitor change and project requests.Troubleshoot production operation issues and manage to resolution, ensuring root cause and future mitigation documented.Valued skills and experience: Significant experience in HR business process management within a shared service environment required.Significant experience as an HR Generalist with exposure to Payroll activities.Significant experience managing a team, experience for remote management is desirable.Excellent communication skills. Proficiency in spoken and written English is a requirement.Process optimization expertise.Experience with managing vendors/ BPO providers.Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders.Working experience managing supplier relationships and holding suppliers accountable for achieving agreed performance levels.Ability to work effectively across international boundaries and organizations.Strong business process definition and analysis skills.Ability to organize and lead the entire lifecycle of a project.Ability to work effectively in high-pressure situations.High degree of comfort with change.Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.Chartered CIPD or equivalent Membership is highly desirable.Heavy exposure to HR and/or case management technologies preferred.Proven team-building capabilities.Discover what awaits you Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
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Category: Human Resources
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