Job Title: Information Systems Support SpecialistJob Type: Permanent Role- Package (Negotiable)Business Unit: Information Systems Individual ContributorLocation: Claremont, Cape Town, South AfricaWork Type: Remote/HybridRole Reports to: Team Leader : Trading OperationsWorking Hours: Working hours: 16h00 – 24h00 Able to work weekends when required Able to rotate into other shifts when required, e.g., 04h00 – 12h00About the hiring organisation Our client (Financial Services and Asset Management) are one of the largest and mostsuccessful fund management firms of institutional and retail assets in southern Africa ,arecognised top asset management firm with its headquarters in Cape town South Africa andoffices in Ireland , London and Namibia.About the role Become a key member of our client's Information Systems support team , they are on thelookout for a dedicated IS Support Specialist ready to perform critical operations,configurations, and maintenance on their production systems.
Your role will involve tracking,managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamlessoperations.
If you are a team player who is passionate about technology, we would love tohear from you.Key Role responsibilities: Ensure that automated and data distribution processes are executed in a timely manner andadhere to service level agreements for both internal and external business clients.Document all automated and data distribution processes, service level agreements andescalation procedures including incidents, errors, and workarounds in the register.Perform all relevant predefined support and maintenance requests.Escalate all relevant incidents and errors to applicable second- and third-line support.Conduct trend analysis on incidents and problems to identify problem areas.Information Systems Support SpecialistProactively implement appropriate measures, tools, and systems to monitor availability ofservice components and data.Work closely with teams to ensure a continuous, stable, and efficient environment.Efficient and accurate execution of core job aspects.Person Specifications Education: Relevant Degree or Diploma Information Systems/ IT related/computer ScienceSolid commercial application monitoring and support experience; ideally in the Investment Management and Financial Servicesindustry, or similar environment.Tech Stack Required:T-SQLTech Stack Desired:SSRSAzure or similar cloud capabilityActiveBatch or similar automation toolPowerShell or similar scripting languageC#Competencies and ideal personality attributes:Self-starter Proactive Flexible Determined Analytical Problem solving Perform wellunder pressure Time management multi-tasking abilities Interpersonal skillsAttention to detail Methodical Quick learner Communication skills.
Skillset Required: Proactive, Ssrs, Trading, Azure, Time Management, Powershell, Attention To Detail, Multi-tasking, Interpersonal Skill, Scala, Flexible, Communication Skill, Problem Solving, Swift, Hiring, Sql, T-sql, Interpersonal Skills