Main job function Job Summary for Import ControllerTo manage and handle the full function of a Sea / Air / forwarding shipment / Project Cargo.Main Duties and Responsibilities:OperationalRegistering Files on Ship Shape and ensuring a digital copy is on the serverInvoicing and file balancing on Ship ShapeAll correspondence to the client relating to their stock and shipmentsCustoms Entries and AcquittalsBill of Ladings Obtaining release from shipping linesProcessing Cargo DuesProcessing of Creditors invoicesStatus reportsBooking freight ad hocMonth End ReportsAudit Queries and full financial management of fileCustoms STOP knowledgeState vet / Port HealthNRCS Customer ServiceAll service levels pertaining to the clients requirements.Effective use of e-mail communicationsAlways communicate professionally with all parties.Customer service to be optimal CommunicationThis department is fully responsible for all communication levels, which include:Liaising with the customersLiaising with the shipping linesLiaising with the transportersLiaising with border agents ReportingDaily Tracking shipments to the clientsDaily invoicing schedulesResolving queries on timeProper execution of clearance on SS reportingGeneralA candidate with important knowledge of both air and sea would be suitable for this position. Someone who has strong communication skills and who has worked in other fields within the organization would do very well in this position. Key performance indicator On-time delivery rate: This measures the percentage of shipments that are delivered on or before the expected delivery dateCost per shipment: This measures the total cost of each shipment, including production, processing, shipping, customs duties, taxes, fees, and other overheadsCompliance rate: This measures how well the company adheres to the rules and regulations of the countries and authorities involved in the import/export processLead time: This measures the duration and frequency of each stage of the import/export process, including transportation, customs clearance, and deliveryInventory turnover ratio: This measures how quickly the company's inventory is sold and replaced over a given periodCustomer satisfaction rating: This measures the level of satisfaction of customers with the company's import and logistics servicesPercentage of shipments with damage or loss: This measures the percentage of shipments that are damaged or lost during transportation Character attributesSolutions-driven individualProblem-solving skillsAbility to face challenges with a positive attitudeAbility to function well under pressureDemonstrates initiative and adaptabilitySystematic and methodicalA sense of urgencyA reliable, self-disciplined, enthusiastic team player with a "can-do" attitudeLogical thinking, out-of-the-box solutions Skills Requirements ShipshapeExcelWordSAP (an advantage)Basic Customs KnowledgeC&F Knowledge QUALIFICATIONS AND EXPERIENCE Minimum Matric Qualification (Diploma / Degree in Logistics, transport, and supply chain will an advantage) A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
