This role is based within the Customer Onboarding Team where we are looking for a highly technical, team player with excellent IT Support skills. Additionally, this individual would provide unparalleled Customer Support on Services through technical account relationships with all Customers, Partner and Resellers as well as serving as an escalation point for Associate Members of the Team. Key Responsibilities: · Provide guidance to our Customers, partners and Resellers during the connect process while ensuring best practices are adhered to when configuring all applicable services and policies through phone, email and remote session correspondence. · Work with various internal Teams to verify behaviour and / or escalate ideas or issues when appropriate. · Validate and assist with enhancement requests for wider visibility. · Confirm, remediate and follow-up with Customers in response to security, spam and phishing attacks. · Encourage Customers, Partners and Resellers to attend free interactive trainings with our in-house Education Team. · Validate and report discrepancies within Knowledge Base articles to our in-house Education Team. · Assist Service Delivery Support Teams when necessary. Qualifications: · Qualification in IT preferred, however not essential. Please note that only Candidates with the required skills and experience should apply.