At Global Banking School, we invest in our people. What began in 2010, with the mission of increasing access to higher education to under-represented groups in the sector, has now evolved into one of the UK's leading private higher education providers. Our vision is embedded within our values and our values are not just a set of words; they define who we are and what we strive to be as an organisation. Our values, students and employees are at the heart of everything that we do. To support our ongoing growth as a leading education provider, we are building an organisation of passionate, dedicated, and hardworking people. Position Overview The Human Resource Officer will report to the Senior Employee Relations Manager and is responsible for all HR related matters, procedures, and practices on the relevant campus. They are responsible for ensuring the culture of GBS is developed and embedded into campus everyday life. They will provide the Head of HR with reports on all HR related matters/issues on campus and liaise with the HR team to suggest solutions or recommend change. Please note we operate an on-site working model. Key Responsibilities Direct managers and employees to appropriate guidance channels and act as a point of escalation for key HR matters or issues that arise. Assist and advise on Performance Management, Disciplinaries, Grievances, Dismissals, and Contractual Issues within the campus or business areas. Help the Operations Team administer and maintain all HR operations workflow such as SOPs, training manuals, compliance training workshops, and manager guides; Employee Relations (ER) case logs and sickness issues. Manage and support various HR projects and contribute to sustained operational effectiveness. Act as a single point of contact for the employees and liaise with line managers. Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Develop and maintain strong relationships with all staff to achieve high levels of trust, respect, and professionalism. Provide Generalist HR services to staff and campus. Work closely with the recruitment team to direct and participate in the interview process, scheduling, and onboarding of new candidates. Ensure new hire induction is carried out for all new hires. Liaise closely with the central HR team to ensure all HR policies and practices are followed and implemented. Culturally aware and possess the ability to influence and guide at all levels. Promote and encourage positive employee experiences, culture, and engagement. Verify right to work and documents. Provide campus tours and ensure new joiners are settled. Ensure the delivery of core HR services. Minimum Qualifications Bachelor's degree in Human Resources or related experience. Efficient HR administration and people skills. Fantastic knowledge of HR functions and best practices. Excellent written and verbal communication skills. Ability to work comfortably under pressure and meet tight deadlines. Proficient with Microsoft Office Suite and related HR software. Remarkable organisational and conflict management skills. Strong decision-making and problem-solving skills. Desirable: CIPD or equivalent educational achievement (Level 5) plus experience. We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future, and as such, we welcome applications from all ethnicities, genders, ages, and abilities. Please note, this role is not eligible for visa sponsorship.
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