ResponsibilitiesSupport the development and implementation of HR initiatives and systemsProvide counselling on HR policies and proceduresBe actively involved in recruitment by preparing job descriptionsCreate and implement effective onboarding plansAssist in the performance management processesSupport and guide management on disciplinary and grievance issuesMaintain employee records (attendance, EEO data etc.) according to policy and legal requirementsReview employment and working conditions to ensure legal compliancePreparing and submitting EE reportsRequirements and SkillsWe are a 24/7 business. You must be able to work shifts to support operations while they are liveProven experience as HR officer, administrator, or other HR positionBPO experience is a plusContact centre experience or experience managing up to 250 employeesKnowledge of HR functions (pay & benefits, recruitment, training & development etc.)Understanding of labour laws and disciplinary proceduresTrack record of preparing and running any CCMA casesProficient in MS Office; knowledge of HRMS is a plusOutstanding organisational and time-management abilitiesExcellent communication and interpersonal skillsProblem-solving and decision-making aptitudeStrong ethics and reliabilityBSc/BA in business administration, social studies, or relevant field; further training will be a plusHR Credentials (e.g. PHR from the HR Certification Institute)Job OverviewIf you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various HR functions. We want to see a committed and approachable individual and be impressed with your character and skills.The goal will be to provide excellent support and assistance to employees and managers across all functional areas of the business.EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
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