ROLE SUMMARY The HR Coordinator plays a critical role in supporting the HR Department by providing comprehensive administrative and coordination assistance. This role handles human resources (HR) and employee relations (ER) inquiries, ensuring smooth employee onboarding, meticulous record-keeping, and consistent implementation of HR policies and procedures. Acting as a key liaison, the HR Coordinator engages positively with stakeholders, offering professional guidance and support. Additionally, this role supports the HR Team Lead in executing business support requirements and facilitates HR processes across all business units to ensure alignment with business objectives.
QUALIFICATIONS Minimum: Diploma or Bachelor's Degree in Human Resources or a related field. EXPERIENCE Minimum of 3 years' experience in a similar position. Experience with WSP/ATR and Employment Equity reporting would be highly advantageous. RESPONSIBILITIES Recruitment, Selection and Onboarding Liaise with the recruitment team to ensure the end-to-end recruitment process is followed regarding vacancy approvals, the advertisement of vacancies on the relevant portals, screening and shortlisting of applications, as well as conducting the relevant background checks. Ensure telephonic and written confirmations of employment for current and former employees are conducted and reviewed. Coordinate and assist with selection interviews. Oversee job advertisements and ensure alignment with role profiles. Design role profiles in collaboration with Management and the Talent Team. Prepare offer letters and employment contracts for both permanent and fixed-term positions. Ensure the onboarding process is completed for all new hires. Coordinate employee onboarding activities such as induction training and refresher sessions to ensure a smooth transition for new hires. Performance Management Assist with the coordination and implementation of Performance Management activities across the business including scheduling, documentation, and record-keeping. Assist with creating Key Performance Indicators (KPIs) for various positions and liaise with Management to align it accordingly. Create and update Performance Management templates on the HRIS. Train all existing employees and new starters on the HR System and conduct refresher training. Industrial Relations Address any IR and ER related queries and escalate unresolved queries to the HR Generalist. Assist with drafting and issuing warnings as well as scheduling disciplinary hearings and preparing the relevant outcomes, as and when required. Conduct exit/stay interviews and capture the results on the HRIS. Legislative Compliance Provide updates and input in terms of employment legislation, policies, and practices. Transfer policies/procedures or related documentation onto new templates and assist with the rollout of these policies in the business. Ensure to timeously report on or escalate any unethical or illegal activities, risks, or complaints within the Company to the HR Team Lead and relevant Management. Employee Wellness and Engagement Coordinate employee wellness and healthcare initiatives. Assist with driving employee engagement and participation in initiatives across the business. Inform employees of the Employee Assistance Programme (EAP) offerings and escalate unresolved employee wellness matters to the Talent Team. Maintain regular contact with employees and Management to gain insights and ensure a strong HR presence across the business. Reporting Assist the HR Team Lead with compiling and reporting on Employment Equity (EE). Actively participate in Employment Equity and Skills Development monitoring and submission processes. Assist the Training Manager to collect the relevant supporting documentation for WSP/ATR reporting. Prepare monthly Acknowledgments of Debt (AODs) reports for the HR Team Lead. Compile and submit termination and staff movement statistics to the HR Team Lead on a monthly basis. Assist the HR Team Lead to review and ensure HR Metrics are measured and up to date for reporting purposes. Assist with preparing ad hoc reports for Management, as and when required. COMPETENCIES Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high-quality work with great attention to detail. Documenting Facts: Communicates well in writing, readily understands the logic behind an argument and will ensure that all relevant facts are taken into consideration. Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality. Following Procedures: Extremely rule-following, procedural, and risk-averse. Meeting Timescales: Conscientious about meeting deadlines, highly punctual and unlikely to leave things unfinished. Producing Output: Works at a fast pace, works well when busy, and copes well with multi-tasking. Team Working: Takes full account of other people's views and works well in a team, will go to considerable lengths to include others in the final decision. Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people. Providing Insights: Very quick at getting to the core of a problem. Will improve things and find ways to improve. Likely to trust own intuition. Examining Information: Analyses and processes information very effectively when solving problems. Very curious and good at asking probing questions.
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