A Linen/Laundry Porter is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
What will I be doing? As a Linen/Laundry Porter, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Linen/Laundry Porter will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
Check uniforms for cleanliness and condition, carrying out minor repair work, if requiredEnsure support is provided to the laundry function when requiredComplete wash cycles, folding of linen and correct storageManage guest requests in line with company brand standards and one call delivery deadlineGreet guests in public areas and rooms in a warm and friendly mannerProvide laundry, pressing, sewing, and other similar services to guestsEnsure soiled and damaged linen is stored in soiled bags and disposed of correctlyMaintain linen room and uniform storeEnsure floors are stocked with the correct amount of each linen itemEnsure chemicals are used and stored correctlyReport maintenance and hazard issuesComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for? A Linen/Laundry Porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitudeGood communication skillsAbility to work under pressureAbility to work on own or in teamsRespond to guest requests and deliver high levels of serviceMethodical and well organisedIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous laundry experienceExperience in a similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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