Job Description
Job Number:Housekeeping Host (HOT0BASA)
Work LocationsHampton by Hilton Sandton Grayston Corner W Rd N and Grayston drive Johannesburg 2001
A Housekeeping Host will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What will I be doing? As Housekeeping Host, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel.
Specifically, a Housekeeping Host will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standardsMonitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamworkActively work on availability and release of Rooms for Guest Service along with Floor Housekeeping SupervisionManage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incidents, input and output of uniforms and linen, among othersResponsible for checking daily the guest information in CRM and ensure that the preferences and requests are met on timeRequest flowers for special occasions (marriage, death, maternity, etc.).
Besides providing embroidery for special linen (wedding and pampering)Control monthly Lost and Found and donationsCheck the uniforms and send for cleaning and/or repairCoordinate and control all traffic of documents and people within the department.
Release linen from Laundry dailyMake daily guest clothing release for guests that use the laundry serviceMake monthly closing of Laundry expenses and provision of the sameReplace Laundry Attendant in case of holidays, days off, or absencesWhat are we looking for? A Housekeeping Host serving Hilton is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
Planning and organizingGood oral and written communicationPrevious experience in LaundryGood interpersonal skillsProficiency, at intermediate level, with computers and computer programs, including Microsoft OfficeCommitted to delivering a high level of customer serviceExcellent standards of cleanlinessIt is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work in a teamExcellent attention to detailWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and
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