Apply NowJob AdvertWe're on the hunt to find the type of leader we'd all come to if the world was ending!If you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations could be your calling.Based in our Durban office, this opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business's objectives.If you're the type of person who takes note of people's key strengths and knows exactly how to use this to your advantage to help find solutions, then you're already ahead of the game.A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us. We want someone who has excellent communication skills on all levels, someone who values and nurtures relationships.If you have a proven track record of achieving positive results in the BPO sector and can work well under pressure, then take this moment to apply today.What You Will Do In This RoleEnsuring optimisation of best practice to deliver a best in class operation in all work streamsIdentifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectivesManaging budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered toDeveloping, measuring and reporting on key account objectivesEnsuring change control framework is adhered and reported, feeding into the monthly invoice cycleSupporting people objectives with regards to recruitment, training, quality and driving engagementEnsuring compliance framework standards and policies are met and adhered toGrowing and developing your peopleCommunicating key messages within the campaigns by working with the management team and our ambassadorsActing as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiativesYour Qualifications And ExperienceConcentrix is a great match if you have:5 years operations management experienceMonday - Sunday availabilityExperience in telecommunicationExcellent communication and negotiation skillsDemonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industriesExperience in shaping and formulating operational strategic plansDemonstrable experience of senior stakeholder managementAbility to deliver agreed programmes of work and embed initiatives for improvementMust have corporate travel experiencePlease note that the appointment will be made in line with the company's EE Plan.After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.Apply NowSeniority levelExecutiveEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix Limited Company by 2xGet notified about new Head of Operations jobs in Durban, KwaZulu-Natal, South Africa.
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