Please note that this position is effective from November 2024.
Main purpose / objective of the position:
The overall purpose is to ensure that the Centre and Properties remain prestigious and well looked after for customers and tenants.
To manage a portfolio of Retail and Office buildings through optimal performance in the following:
Prepare & Implement the Strategy:
Strategic Positioning of Midlands Mall, Midlands Lifestyle
Prepare and Implement annual business strategy
Implement Leasing Strategy
Create Pipeline for future development
Maximise financial returns:
Drive Financial Performance of Asset
Value extraction through optimal leasing, redevelopments & extensions
Facilities and Operational Management
Budgetary and Financial Control
Marketing & Brand Management:
Marketing and Communication
Leadership:
People management
Stakeholder management:
Community/stakeholder Participation
Represent the Landlord on industry and district forums / committees
Tenant liaison
Financial reporting:
Ensure finance & admin is in order
Client reporting
Role Objectives / Responsibilities:
Optimize tenant mixes and rental collections in portfolio:
Preparation of Strategic letting philosophy
General Lease Administration
Pro-Active Management of Lease expiry profile
Tenant Liaison
Foster relationships with key Retailers
Provide support and guidance to Leasing teams
Maximize Net Property Income in buildings under managed cluster/portfolio through:
Optimise Operating Expenses
Increased Income
Improve utility management process, maximise recoveries
Complete budgets and obtain approval from Client:
Ensure appropriate delivery against set budgets
Optimize returns
Leadership:
Improve Employee Satisfaction Survey Ratings
Ensure appropriate performance management culture
Diversity Management and Transformation
Ensure proper adherence to corporate governance practices
Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
Mentor and develop team
Ensure that stakeholders are kept abreast of buildings' status through monthly reporting on key property management indicators
Marketing and Branding management:
Drive approved marketing strategy and brand campaign
Enhance marketing and branding profile of the complex
Drive non GLA initiatives
Ensure that centre management implement day to day risk control:
Compliance
Occupational Safety Health & Environment Act adherence
Core Competency Standards
Liaison with key stakeholders in the cluster of operations
Facilities Management:
Ensure maintenance requirements are adhered to in line with standard operating manuals
Ensure tenant installation process is timeous and within quality standard
Ensure implementation of long term maintenance plan
Ensure approved CAPEX projects are executed timeously
Application of new technology
Drive sustainability initiatives and ensure compliance to sustainability policy.
Ensure that tenant fit out process is timeous and in line with design criteria
Education:
Matric
Business Management/Commercial Degree
Property related certificate/qualification
Experience:
3-5 years experience in a similar role.
At least 5 years experience in property
Knowledge required:
Customer market understanding
Business procedures, rules and processes
Legislation and regulations
Computer literate
Managerial Skills
Skills required:
Effective Leadership
Team Building and Interpersonal Skills
Self-Motivator and Independent thinker
Communications Skills (Including ability to present at all levels)
Organisational Skills
Abilities required:
Analysis and Judgement (Problem-solving)The ability to integrate information from various sources and link these details and broad aspects effectively. It also includes the ability to draw appropriate conclusions and make decisions that show consideration to positive and negative consequences to the business and people.
Formulating a VisionFormulating a vision and strategy, as well as defining specific goals and objectives to ensure effective goal achievement.
Defining and Integrating a StructureDefining a structure that enables the effective implementation of strategic objectives considering the organisation's operating model.
Strategic NetworkingThe ability to evaluate the current status quo against strategic objectives before adopting appropriate leadership behaviour to initiate and manage transformation and change.
Change ManagementThe ability to evaluate the current status quo against strategic objectives before adopting appropriate leadership behaviour to initiate and manage transformation and change.
Performance ManagementShows strong leadership skills in managing team and individual performance through appropriate performance management processes and procedures.
Compliance and Risk ManagementThe ability to execute against relevant compliance and risk management systems as well as the implementation of structures and frameworks for control and governance.
TeambuildingEnsures that new talent is identified, brought on board and managed appropriately via clear development plans and retention strategies.
CommunicationThe ability to timeously communicate relevant internal and external business information to internal and external stakeholders in an appropriate manner.
Project ManagementThe ability to identify and execute relevant projects in alignment with business objectives.
Customer ServiceKeeping customer service central at all times and constantly striving towards service excellence.
Engaging LeadershipEngaging with and involving diverse individuals in teams to achieve their full potential, as well as through their enhanced performance contribute to the success of the organisation.
IntegrityShows values and morals that are in keeping with those of the organisation.
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