General Assistant

SUMMARY OF JOB:The person performs a variety of roles, including but not limited to overall administrative support: Order processing and loading, typing, proofreading, fielding customer queries and any other administrative or other duty within the Back to School division.General Back to School Administration:Assist in the quoting and capturing of school orders once received.Liaising with the relevant departments within the business.Monitoring and responding to email correspondence.Capture of School specific requirement listsAttend to Customers/Customer Care:Contact customers to proactively communicate updates on their order.Receive inbound customer calls for quotes, orders and queries.Obtain a range of information from customers for identifying customer needs.Liaise with other team members to efficiently log and resolve customer queries within company policiesMaintaining customer services by responding openly, objectively and timeously to complaints and queries relating to goods and services.All queries are resolved in a prompt and professional manner