About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information.
We help customers increase productivity and improve decision-making and outcomes.
Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role
This position is responsible for providing day-to-day business support for the Global Customer Fulfillment (GCF) business functions.
The role will primarily support the LexisNexis Canada business unit.
Activities include but are not limited to daily operations processing with focus on accuracy and achieving a positive customer experience.
Responsibilities:
Responsible for managing the order process in an accurate and timely manner for customer contracts to include the following: processing the agreement, providing required documents, tracking orders until finalized, and reconciling any orders that need correction.
Provide support for the following: changes in processes, contract processing, evolving SOPs & system changes.
Liaison with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc.
to problem solve both internal and external customer issues.
Help to quickly resolve customer issues and identify root cause, including invoicing issues to ensure data, billing and invoicing accuracy for accounts globally.
Identify customer needs and provide a high level of customer satisfaction.
This may include communication and correspondence to customers.
Support, drive and communicate GCF's goals, objectives, and value statement by managing the workload efficiently, effectively, and accurately across all segments.
Support the direction of the business and GCF holistically by demonstrating flexibility, adaptability and being able to see the big picture.
Requirements
Have a completed qualification in supply chain/warehousing/retail.
Experience on a CRM system.
3 years + experience in the processing of orders.
Must have worked with physical/tangible products.
Demonstrate an eye for detail and a quality-oriented focus.
Be able to communicate influentially and effectively to a range of audiences, including senior stakeholders.
Be a natural, innovative problem solver, able to collaborate with your team to resolve issues.
Must be prepared to work in a hybrid work environment and in accordance with UK working hours.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer.
We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Together, we are building a diverse and inclusive workplace.
About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries.
We're one of the largest information and analytics companies on the planet.
We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
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