Job Description - Front Office Supervisor (HOT0B4RB) Work LocationsHilton Garden Inn Umhlanga Arch, Umhlanga, Durban 500200
A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.
What will I be doing? As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP guests in the hotel that dayMonitor the appearance, standards, and performance of team members with an emphasis on training and teamworkMaximize sales revenues through up-selling and marketing programsManage guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and guest serviceWhat are we looking for? A Front Office Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Front Office experience in the hotel, leisure, and/or retail sectorStrong commercial/business awareness and demonstration of sales capabilitiesCalm, organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory, interpersonal, and communication skillsA passion for delivering exceptional levels of guest serviceWhat will it be like to work for Hilton? As South Africa's first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travelers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature, and activities.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
ScheduleFull-time
JobGuest Services, Operations, and Front Office
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