Front Office Ambassador - Oude Werf Hotel

At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth. Front Office Ambassador Stellenbosch | on-site Fixed-term contract As our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell. Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cochere to bid them farewell. Requirements: Matric Hospitality-related Tertiary Qualification (advantageous) Experience as a Front Office receptionist Work various shifts Work across multiple functions (luggage handling, drive, reception etc.) Drivers license Computer Literate, including: MS Office and Opera previous relevant experience at 4 establishment Competencies: Planning Presenting Client focus Initiative Situational awareness Flexibility Service-oriented Adaptability We offer: An empowering environment. A remuneration package including risk benefits 21 working days leave per annum Other company benefits Training and development opportunities Closing date: 11 June 2024. We are an equal opportunity employer. Please note that should you not hear back from us within 14 days, kindly consider your application unsuccessful.