French Customer Service Representative

· This individual will be responsible for taking inbound and making outbound calls, responding to emails and otherwise providing technical support to customers · Remaining knowledgeable of existing and new products and accessories · Providing testing support, product overview and basic technology instructions · Responding to warranty inquires, replacements or return requests, and helps refine the warranty process · May be called on to assist the shipping department with parts inventory replenishment, packaging and shipping replacement parts · Performing product overviews and communicating to the proper department · Occasional travel to customer locations and trade events · Proficient on Microsoft Office programs and keyboarding, specifically Outlook. · Experience in Automotive Aftermarket a plus. · Detail orientation · Organizational and process skills · Effective communication skills · High level of interpersonal skills to work effectively with others · High level of analytical ability where problems are complex required · Ability to learn in a fast-paced environment required · High level of mechanical aptitude · A desire to learn new technologies and motivation to go above and beyond minimum requirements