Time left to apply: End Date: October 8, 2024 (1 day left to apply)
Job Requisition ID: R21586
Job DescriptionTo manage the utilisation of resources on investigative assignments and projects. Investigate and report on fraud within the business.
Manage costs / expenses within approved budget to achieve cost efficiencies.Provide FRM information timeously when requested; utilise FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.Ensure effective flow of information to and from SABRIC; cross-link cases across banks; effective intelligence gathering.Reconcile customers' account fees, interest, and fraudulent transactions to be reversed the same day the file is received.Deliver an exceptional client experience that exceeds customers' and stakeholders' expectations through proactive and appropriate solutions and communication.Meet subpoena dates; ensure information in response to subpoenas is accurate; track and respond to complaints; ensure complaint responses are accurate; manage ombudsman complaints to prevent business losses.Comply with governance in terms of legislative, regulatory, and audit requirements.Effectively prioritise and focus on cases that are likely to yield results by ensuring team links different cases together and use tools and processes to full advantage to track down fraudsters.Conduct client awareness and staff training campaigns to effectively detect and/or prevent potential fraudulent activities.Ensure effective and efficient fraud monitoring.Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations in the area of specialisation.Keep track of progress made in investigations by providing accurate input to the monthly CEO report and keep key stakeholders informed about the progress in key investigations and effectively track arrests and convictions.Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.Manage personal development to increase own skills and competencies.Experience and Qualifications: 4-5 Years relevant experience (Risk, Fraud)Banking experience (Preferred)Degree/Diploma in Legal/Risk or SimilarMerchants environment experience would be advantageousJob DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. 08/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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