Durban, South Africa | Posted on 12/04/2024
A franchise consultant is the main contact point in an assigned market for supporting the franchise system of business of various organizations and brands.
The ideal franchise consultant cultivates a team and works towards identifying a profitable franchise out of the many that apply.
Key Performance Areas:
Store and Franchise Compliance
? The respective FSC will visit each site on a 6 (six) weekly cycle.
A site visit report will be completed upon every visit.
? Ensure franchisees comply with brand standards.
? Rolling out POS and maintenance of the system.
? Ensure that franchisees are visited regularly.
? Ensure that franchisees abide by the operational manual.
? Ensure that ICU stores increase in revenue.
Reporting
? Provide sound advice to increase store profitability and performance.
? Perform compliance audits in order to identify growth opportunities and improvement.
? Analyze product movement and make suggestions to increase sales.
? Log calls for issues that may occur to the external IT service provider.
? Document and report critical incidents and franchise issues.
? Report and provide vital information to the operations manager, with regards to stores i.e.
LSM market, trading patterns, basket values, growth, projected sales, and staff performance.
? Collect and compile data from the stores.
Training and Development
? Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
? Educate and train franchisees in order to ensure consistency and standardized procedures on-site.
? Provide additional training on-site as needed.
? ACDC express league management.
Stock Management
? Manage stock at franchisees, by following up on back orders that were logged.
? Evaluate the top categories and locations of products.
? Monitor and manage minimum stock holding.
? Determine the ability to upsell by combining interlinked products to increase the basket value.
? Attend compulsory stock take, twice a year.
? Ensure competitiveness and build brand awareness.
? Provide support and assistance with the organizational initiatives to maintain franchisee accountability and network consistency.
? Assist in developing solutions to issues whether they are common or not.
? Assist with the maintenance of IT equipment on-site.
? Assist with management accounts and suggest ways to improve.
? Assist with recruitment, business training, and succession planning in stores.
? Complete FSC field report.
Effective Teamwork and Self Management
? Follow any lawful and reasonable instruction from the ACDC EXP operations or general manager.
? Act as part of the team and always assist other members of the team to achieve common goals.
? Consistently live and be an example of the Company values.
? Clarity in judgment.
? Critical Thinking.
? Problem Solving.
Requirements
Proven experience as a field or service consultant.
Experience in customer service.
Knowledge of business processes and functions.
Strong analytical ability.
Valid driver's license.
Own roadworthy vehicle.
Degree in business management and/or operations.
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