Foreign Language Call Centre Agent

Flash2023/11/28 Northern Suburbs (Cape)Job Reference Number: FH-372Department: GSSCIndustry: Call CentreJob Type: PermanentPositions Available: 3Salary: Market RelatedWe are looking for a Foreign Language Call Centre Agent in Bellville, Cape Town to provide customer services to customers that are Urdu, Amharic, or Bengali speaking.Responsibilities:Handle and resolve customer complaintsProvide customers with product and service informationEffectively deal with job stress, angry callers, and upset customersSupport and provide superior service via phones, e-mails, and faxes as a receiver and callerAnswer calls professionallyRespond to customer inquiriesEnter customer information and updateProcess orders accuratelyIdentify and escalate priority issuesSell to customersRoute calls to appropriate resourcesFollow up customer calls where necessaryComplete attendance registersMeet commitments to customersOther duties as assigned by managementJob Requirements:Minimum Requirements:MatricMust be bilingual, with fluency in Amharic and EnglishFluency in foreign languages, i.e., Somali, Bengali, and Urdu will be an advantage6 months Call Centre experience will be an advantageMust be computer literateAttributes:Be able to listen to the customer's query and respond adequatelyPerfect telephone etiquetteAble to handle irate customersAble to multitask
#J-18808-Ljbffr