Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.Job IntroductionField Technician - G4S Deposita - South AfricaDeposita SA, a world renowned Cash Management Company specializing in smart solutions for banking, retail & wholesale sectors, has a vacancy in the Operations Department.Reporting to the Operations Support Manager, this role is responsible for installing, repairing, and maintaining ABMs and docking stations.The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgement in the pursuit of the goals of the organization, understanding the role that technical support plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organization.Role ResponsibilityEffective management of installations and maintenanceEnsuring installations and uninstallation of ABMs are completed.Provide training to customers on new ABMs.Maintain and install docking stations.Maintain ABMs and install new modifications.Effective management of operational excellenceEnsure that customer needs are attended to timeously.Workmanship is always at the highest level.SLA completed according to the business arrangements.Deposita equipment is looked after and reported if any wrongdoing.Maintain and care for equipment issued by the business.Collect faulty canisters from the cash centre for repair by the service centre.Monthly maintenance to be completed according to SLA agreements (98% per vendor).Correctly complete the call logging system (Journey) for reference, billing, and stats.Effective management of client retentionEnsure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.Effective management of customer servicePerform spot fixing on-site.Ensure technical call-outs are attended to within time limits of SLA.Work extended hours when needed.Health and safetyParticipate in the design, development, review, implementation, and monitoring of each year's branch/region/national safety plans.Participate in safety forums created by the company, for example, safety meetings and safety talks.Report all safety incidents to the relevant people.Discuss all safety incidents at all levels.Follow up on any activities through safety meetings/committees/representatives/management.Attend safety education and refresher programs.Comply with safety policies and procedures at the workplace.Distribute safety information as and when required.Wear protective clothing at all times.The Ideal CandidateQualification & Technical Experience RequiredGrade 12 / NQF Level 4.A valid driver's license.Electrical skills.Technical skills.Skills and AttributesDelivering great customer service.Sharing and cooperating.Dealing with challenging circumstances.Understanding the organizational environment.Attention to detail.Work under pressure.About The CompanyDeposita, a leading cash and payments management company based in South Africa, protects lives and livelihoods from the harmful, costly effects of money. With less handling, temptation, error, and waste, you can be more efficient, more profitable, save more, and trust more.For over a decade, we have perfected the art of cash management using world-class innovation, product development, manufacturing, and implementation of technology to collect, handle, process, safeguard, and dispense cash.We provide tailored end-to-end cash, self-service, and payment management solutions for our customers in retail, wholesale, and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way.For more information on Deposita, please visit: www.deposita.co.za.
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