E-Commerce Coordinator

Job Title: E-commerce Coordinator
Introduction: Are you passionate about e-commerce and eager to gain first-hand experience in a rapidly growing business?
We are looking for a dynamic E-commerce Coordinator to join our team in Cape Town.
This is an ideal opportunity for someone who is motivated, adaptable, and ready to take on the challenges of a fast-paced environment while learning and growing in the e-commerce field.
Key Responsibilities: Handle customer service inquiries and resolve order-related issues promptly and effectively.Support the customer service team with website, product, order, and warehouse-related questions.Stay informed about product deliveries, stock replenishments, and preorder timelines to ensure smooth operations.Monitor inventory levels and assist in coordinating special campaigns, subscriptions, and ad-hoc projects.Participate in the planning and execution of promotional drives and marketing initiatives.Assist with personalization initiatives to enhance the customer experience.Manage orders, including processing returns, exchanges, and collections on a daily basis.Prepare weekly reports on customer service performance and feedback, identifying areas for improvement.Requirements: Relevant tertiary qualification in a related field.Previous experience in e-commerce, digital marketing, or social media management.Excellent written and verbal communication skills in Afrikaans and English (essential).Comfortable working in a fast-paced, continually changing environment.Strong organisational and project management skills.Strong leadership qualities with a proactive, can-do attitude.Analytical mindset with the ability to interpret data and make actionable recommendations.A natural sense of empathy and understanding of customer needs.Application Process: If you meet the above requirements and are excited about the opportunity to contribute to our growing e-commerce team, please submit your CV