Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?The key purpose of this role is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.Key Roles And ResponsibilitiesDelivery Productivity ManagementIn trade coaching with errant offenders on MBFU, refusals and OODDEnsuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modesMaster Data verified for accuracyCarry out in trade Owner Driver standard verificationAdherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessaryQuality ManagementEnsure Quality is clear in the Route Delivery Execution Process and people know and follow itEnsure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results.Consumer complaints GOPS are being tracked and implementedEnsure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issuesCapacity Occupation and Refusal ManagementEstablish SLA with 2DCP on Capacity Occupation daily optimizationEnsure that appropriate communication channel in place and action plans have been developed to track RefusalsEnsure return policies are in place and they cover all items and they are adhered to and updated.Support Service Social SystemsEstablish routines to with CXC to track performanceCreate an environment that allows for cross functional learning and integrationMinimum RequirementsRelevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics2 years' experience in a customer service role within an FMCGValid Code 08 Drivers LicenseProficiency in Microsoft OfficeSAP experience will be preferredKnowledge of customer service principlesDemonstrates reliabilityGood interpersonal skills / builds good relationshipsAbility to work under pressureVerbal ability and communication skillsExcellent self management and planning skillsStrong achievement orientationAdditional InformationBand: VIIISAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesFood and Beverage Services
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