Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.
What we're looking for
First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager.
Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. You'll help team members to become product experts and give them the confidence to make the most of sales opportunities and build strong relationships with our retail and trade customers. This could be through coaching, training, or simply sharing your knowledge and experiences. As Deputy Manager, you'll constantly be looking for exciting new ways to improve your store and the customer experience.
No two days are the same; one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You create a store that customers enjoy shopping in and colleagues love working in. You've worked in retail, you've led teams, and you can show us where you've exceeded sales and profit targets. You know the ingredients that make for magical customer experiences and you're able to get the best out of team members to make it happen.
As Deputy Manager, you're a can-do, will-do person who leads by example. You do everything you can to help your team members, coaching them, supporting them, and sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart.
What we'll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.
There's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service, and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. You'll need the flexibility to cover store opening hours including weekends, but there's no evening work to worry about – and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required.
Who we are
Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value.
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