Our client is currently on the lookout for a Debtors Manager to join their team permanently in Newlands. Duties:Collaborate with the relevant departments to address and rectify issues around debt collection.Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.Supervise and support a team of debt collection specialists.Provide guidance, training, and motivation to ensure team targets and KPIs are met.Relationship management.Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.Assist with annual audits.Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to.Ensure uniformity in customer naming conventions and confirm the accuracy of beneficiary banking details.Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.Maintain accurate records of debtor communications and payment arrangements.Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified.Handle the billing process.Investigate and resolve customer disputes related to billing or payment discrepancies. Qualifications & Experience:Min post-Grade 12 qualification, ideally Diploma in Credit Management.Credit Management III preferred.7 -10 years experience with 5 years managing a team.Shared Services experience.MS Excel - basic level.Attention to detail and accuracy in record-keeping.Strong problem-solving skills and the ability to work under pressure.Customer-oriented mindset with the ability to maintain positive client relationships.