Date: 20 Sep 2024
Location: Bellville, Western Cape, ZA
Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.
What will you do?This role focuses on the total administration, management and collection of debt on active and terminated contracts on behalf of SanlamConnect.
What will make you successful in this role?Output / Core Tasks: Debt administration and recovery on terminated contracts for SanlamConnectInvestigate and make contact with all new DebtorsNegotiate repayment agreements (AOD + Debit Orders)Institute claims against the estate of deceased/insolvent debtorsCheck and change of Addresses or contact detailsMonitor and action all cases under follow-upAdminister the Debt Management general mailbox (daily and include various actions/controls)Identify cases to be ceded/handed over to Debt CollectorsProvide Cession/Hand over notifications to SanlamConnect field managementUpdate and adjust the SanPay debt management records.Compile recommendations for write-offs and obtain approval as per the levels specified in the Approval Framework of SanlamConnect.Obtain write off approval via the Sanlam eSign processMonitor and manage the Irrecoverable Bad Debt databaseInvestigate and answer enquiries (by telephone & mail) from ex-intermediaries, REMS, senior management, Legal Services & Forensics (also include re-appointment enquiries from REMS and debt forgiveness tax enquiries)Issuing of SARS letters as confirmation of debt repayment to Sanlam.Report on cases to SanlamConnect Debt Management (Risk Management)Understand the dynamic nature that is required to support the solution that needs to be builtAdministration of collectionsAdminister the debit-order system (activations, rejections, terminations and enquiries)Handle transfers between remuneration accountsHandle reversals of depositsDebt Collectors administration and support Provide cession/hand over documents/electronic data to Debt CollectorsHandle enquiries from Debt CollectorsMonitor and handle cases received back from Debt CollectorsCoach Debt collectors about Sanlam debt background knowledgeHandle changes of addressesMonitor & handle accounting in respect of collections from the Debt CollectorsMonitor cases handed to Debt Collectors in terms of contract with collectors (Risk management)Report on cases handed over to Debt Collectors (Risk management)Check and handle feedback report from Debt CollectorsProvide Debt Collectors with sworn affidavits, debt certificates and detailed statements.Provide Debt Collectors with proof of NCPRCP43 registration (registration as credit provider)Provide info to support effective debt recovery/o higher debt recovery %.Increasing the amount collectedIdentify gaps in the system and recommend solutionsInvestigate new ways of debt collectionIntroducing more technologically reliant methodsDebt Team: Training/Support Help and assistance where there is a lack of knowledge/skillsProvide timely practical process supportUpdate terminated debt training material – own tasks & back-up tasksRisk Management /Internal Control: Terminated Debt SanPay Reports Risk Control Actions/Enhancement checks/ improve the BAU processes, practices and Collection.Support with system testing and related processes (UAT/BRT of the SanPay Payroll system changes plus SanPay system disaster recovery exercises) Investigate, process, monitor, and make recommendationsProvide analytical support and direction for the Business AnalystCollect test data and handle/support in testingRole Requirements:Qualifications: B. Comm with Accounting / Law or equivalent is strongly recommendedDiploma or certification in Law similar to paralegalKnowledge & Experience: Minimum 5 years' experience in Debt recovery process environmentAt least 5 years' experience in a similar role within Financial Services industrySound knowledge of Sales and distribution and debt management practicesPOPIAKnowledge of Debt Management and the Insurance sectorWorking knowledge of MS Office (Outlook, Excel, Word, Teams)Balances stakeholdersEnsures accountabilityPlans and alignsAction OrientedOptimized Work ProcessesSanlam Core CompetenciesCultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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