Customer Success Specialist
Apply locations: South Africa, Johannesburg
Time type: Full time
Posted on: Posted Today
Are you dedicated in ensuring that customers meet their needs? Would you like to join a team that is driven and exceeds expectations? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role We are seeking a motivated and experienced Customer Success Consultant to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.
Responsibilities Onboarding Customers: Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products/services.Managing Relationships: Build and maintain long-lasting relationships with customers by understanding their goals and providing tailored solutions.Supporting Customers: Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to their issues.Training of Products: Conduct telephonic, remote and on-site workshops to educate customers.Advocating for Customers: Serve as the voice of the customer within the company, providing feedback to internal teams to improve products and services.Monitoring Performance: Track customer success metrics and analyze data to identify areas for improvement and ensure customer satisfaction.Implementing Products: Deploy and integrate products into a client's environment, ensuring it functions as intended and meets user needs.Requirements Proven experience in a customer success, account management, or related role.Good knowledge of MS Office and Windows.Excellent verbal and written communication and interpersonal skills.Some legal background.Excellent problem-solving abilities and a proactive approach to customer engagement.Ability to work independently and as part of a team.Familiarity with CRM software and customer success tools.Valid drivers license as visitations to customer sites will be required.Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you We know that your well-being and happiness are key to a long and successful career.
These are some of the benefits we are delighted to offer: Medical AidRetirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)Modern family benefits, including adoption and surrogacyStudy LeaveAbout the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
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