Customer Success Agent - 9810

Position : Customer Success Agent Work Hours : 10:30 AM - 6:30/7:00 PM EST Pay Range : USD 2,000 to 2,500 per month (depending on qualifications and skills) Company/Client Overview: A US-based company that helps customers to design and launch AI Agents across their biggest cost drivers.
Role Overview and Responsibilities: Act as the primary point of contact for customer inquiries and support Respond to customers via Slack, email, and MS Teams within 15 minutes Become product expert to address customer questions independently Analyze customer feedback for product/engineering teams Provide weekly customer status updates to leadership Run weekly check-in meetings with customers Launch campaigns for our customers through the platform when requested Manage our onboarding process, follow each step in our onboarding system to successfully onboard each customer Review chatbot conversations daily to monitor for bugs, logs bugs into bug tracking system, monitors bug tracking system for trends/patterns/spikes Minimum Requirements At least 1 year of relevant experience Interest in learning about our product and becoming a product expert Ability to communicate with customers about existing features, how the platform operates Ability to take feedback from customers and distill that down for our product and engineering teams Ability to run SQL / Python queries to pull data reports Proactive communication and eagerness to learn product details Analytical mindset for distilling customer feedback and insights Comfort with public speaking for customer meetings Strong attention to detail for managing onboarding processes