Customer Service Representative (German/Dutch/ Italian)

REQUIREMENTSMatric, proven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyEnglish language is a must and further languages such as Dutch, German, Italian would be requiredSolution orientated individualAlways willing to go the extra mile for customer satisfaction DUTIESEnsure excellent service standards and maintain customer satisfactionManage incoming calls and responding to customers emailsProviding product and service information to customersIdentify and escalate issue to the Customer Service Team Leader when necessaryRecognise, document, and alert the Team Leader of trends in customer calls and/or emailsProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers Salary: dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information.
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