Hey Dude is looking to appoint someone in the role of a Customer Service Manager within their team.ResponsibilitiesOn-boarding accounts including account setup, customer portals, reporting set up and CS trainingProvide accounts with seasonal informationSAP Management including BP Maintenance, Account Set Up, VASWHS Location ManagementManage and set up VAS based on customer requirements and DSVOperational Order book Management | Shipping Order bookAccounts in Arrears Risk ManagementManage CS team by setting up KPI's to drive Customer Centrix as the main objectiveWork with S&OP and cross functional teams to drive alignment and transparency in relation to budget, stock on hand, inbound stock, orderbook and marketingProcedures & OperationsCreate, Manage and Report on effective processes and procedures to drive the business forwardManage and report on 3rd service providers including claims (OTIF)Set up and manage Agent and CS SLAEnsure 3rd party service providers operate in a cost effective mannerReportingReturns ReportAdhoc reportingOTIFShipping TrackerCustomer Seasonal Comp ReportGeneralMaintaining a professional image whilst in the office or travellingAny other reasonable and lawful ad hoc tasks or duties that may be required from time to timeRequirementsRelevant tertiary qualification or related work experience to an equivalent level3 - 5 years' experience in a similar roleExperience of SAP B1 & DTW operationsReporting Specialist (Set up and implementation)Process Automation SpecialistHighly skilled in Excel (Vlookups/Xlookup, Sumif, Countif , IF, Pivot tables)Highly skilled Reporting & Analysis developmentKnowledge of Customer Service best practiceStrong analytical skillsOut the box thinker! Re-invent Customer Experience through streamlined processesHighly numerate and able to deal with large volumes of dataOrganized and deadline driven with exceptional attention to detailMust be able to manage & develop a team and drive excellent customer service and team prioritiesMust be able to identify problems and have good problem-solving skillsEnjoys working with a teamAbility to prioritize tasks according to importance in a fast-paced environmentMulti-tasking capability without compromising on qualityDependable, punctual and able to work flexible working hoursHigh emotional intelligenceStrong sense of ownership and accountabilityBenefitsGym & Shower facilitiesPersonal TrainerYogaPension FundMedical aid with Gap coverStaff discount (50% off for you and your family across all the brands within the group)Company performance incentive schemeLong-service incentivesHolistic Employee Wellness programmeThe group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
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