Customer Service Line 2

Vacancy Details

Employer:Fidelity Services Group
MAIN PURPOSE OF JOB:

Support and provide superior service to internal and external customers via phone, email or face-to-face.
QUALIFICATION & EXPERIENCE:
Grade 12 or equivalent
Knowledge of customer service principles and practices
Knowledge of administrative procedures
Knowledge of security industry beneficial

Responsibilities and Duties (not limited to):
Receive and process cancellations.
Handle incoming calls or enquiries from customers who wish to cancel their service.
Investigate and solve customer's complaints or queries.
Provide feedback to customers and ensure the relevant region is updated.
Keep accurate records of discussions or correspondence with customers.
Communicate and coordinate with regions.
Record cancellations, complaints and save offers.
Analyse statistics or other data as required by management.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.