We are looking for a Customer Service Engineer I who is all about solving technical problems and providing top-notch support. You'll be the first line of defense for our clients, ensuring seamless resolution of technical issues while delivering an outstanding customer experience. Join us and grow your expertise in a dynamic, fast-paced environment. What you'll do:Carry out advanced fault finding on desktops, laptops and towers/servers.This includes replacing hard drives, upgrading memory, etc.Log calls with the various OEMs for technical support and resolution.Perform a full range of tasks related to hardware support of fixed, mobile,remote and terminal services devices that are operational at RBCT. They must have sufficient skills to adapt to new hardware and software that may be introduced from time to time. If additional training is required for new equipment or software, the vendor must provide the training at their cost.All equipment and software used, is the property of RBCT unless specified and approved by RBCT.Must be familiar with the different hardware and software platforms i.e. operating systems, networking, virus protection, Microsoft Office, Microsoft Projects, Visio, printers, etc.Carry out any upgrades/downgrades to software applications i.e. Microsoft Office, Windows OS, etc.Must be able to install, setup and configure hardware and software applications.Must be able to perform network fault finding, CISCO switch configurations, port changes, network point repair, making of network cables etc for day-to-day operations as well as standby duty.Unlock and Reset user profile passwords.Assisting users on a day-to-day basis with computer related queries.Install and setup office equipment i.e. desktop, printers, etc.To provide support services to assist the end user in using Microsoft software at a basic user level. Provide the end user with assistance to investigate complex problems and document outcomes so that solutions can be identified. Assist with trouble shooting and identify the cause of problems rather than removing symptoms.All calls will be logged using RBCT internal systems.Carry out periodic or as and when required hardware and software audits by walkabouts through the plant. This is to physically verify the equipment onsite and validate this against the asset register.Ensure that images are taken of all critical desktops annually.Base images are to be made for desktops and laptops.Keeping up with technology and assessing against the current environment.This evaluation must be communicated to the RBCT contracts representative. Always adhering to best practices.Must be able to execute projects.Perform a full range of tasks related to the replacement or upgrade ofexisting hardware, software and peripheral equipment. Use existing tools, hardware and software at RBCT to "refresh" user environments to ensure that the end users experience never drops below standard levels.All services must be per RBCT specifications. Where no RBCT specification exists then the service must be of a higher standard currently in place and the vendor must include a detailed specification, methodology and standards followed. No changes to the RBCT production environment may be made until the outcomes have been fully tested and the test results signed and attached to the change control documentation.User Desktop support assistance with adding printers, email assistance, internet proxy settings, scan to email setups on multifunction printers, USB access, printing issues, temp files cleanups when PC becomes slow, releasing of blocked emails (Mimecast), windows updates issues, APN and VPN setups, setting up emails on mobile devices and general user assistance.Your expertise:5 + Years practical in-service delivery; desktop support; generalist. Basic Server SupportQualifications required:Grade 12A+N+Qualifications preferredSoft SkillsITIL is advantageous.Mobility SupportMCSEHP Hardware Certifications are advantageousOther information applicable to the opportunity:Contract Position: 12 MonthsLocation: Richards BayWork environment: OnsiteTravel: Must have own vehicle and valid driver's license to travel to work and back.Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
