Customer Service ConsultantCustomer Client Support Ops Consultant Are you passionate about driving customer success and motivated by client satisfaction? Would you like to join our dynamic team as a Customer Client/Operations Consultant, where you'll optimize processes, drive customer success, and deliver impactful solutions? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role As a Customer Client Support Operations Analyst, you will play a crucial role in supporting our valued customers. You will be providing expert technical and operational assistance and ensuring timely and accurate delivery of products and services.
Responsibilities Collaborating with clients to understand their needs and provide tailored solutions.Providing exceptional customer support and resolving inquiries in a timely manner.Analyzing customer feedback to identify areas for improvement and implementing necessary changes.Contributing to the development and implementation of best practices for client support operations.Assisting in the implementation of new support strategies and technologies to optimize client experience.Identifying opportunities for process improvement and contributing to the enhancement of support operations.Requirements Have a solid understanding of CRM systems and support ticketing platforms.Be able to communicate effectively and professionally with clients via phone, email, and chat.Have a keen attention to detail and the ability to maintain accurate client records and documentation.Be willing to adapt to new technologies and processes to improve customer support operations.Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.
Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical AidRetirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)Modern family benefits, including adoption and surrogacy Study LeaveAbout the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to any characteristic protected by law.
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