Customer Service Consultant - A&G Australia (Nightshift) page is loaded Customer Service Consultant - A&G Australia (Nightshift) Apply locations Gauteng, Johannesburg time type Full time posted on Posted 15 Days Ago job requisition id JR100244 Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organization with purpose.Job PurposeResponsibilitiesCustomer Management (External and Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.Customer Needs & AnalysisAsk questions and probe for clarity to gathers relevant information to assist in resolving customer request.Up-sell Customer PropositionsIdentify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.CorrespondenceRespond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external).Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.AdministrationUpdate policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Work Scheduling and Operational ComplianceWork according to an assigned schedule. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.EducationGrade 12 or SAQA Accredited Equivalent (essential)Experience1 - 3 years work experience (Essential).Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now. Telesure Investment HoldingsOur Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.
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