Customer Implementation Manager - Mcl

Customer Implementation Manager - Mcl
Company:

Maersk


Details of the offer

JOB ID - R117645 Join Maersk, a global leader in logistics, where we're pioneering innovative supply chain solutions that transform how goods move around the world. At Maersk, we don't just manage logistics; we redefine them. We're looking for an Area Implementation Manager to lead critical projects in contract logistics, particularly within cold storage. If you're passionate about delivering seamless customer experiences and have a strong background in project management, we invite you to be part of our journey. As an Area Implementation Manager, you will lead and manage multiple implementation projects from opportunity to launch, with a particular focus on contract logistics and cold storage solutions. Your role will involve close collaboration with stakeholders to ensure projects are delivered on time, within budget, and aligned with a standardized global framework. This position requires strong project management expertise, excellent communication skills, and the ability to integrate Warehouse Management Systems (WMS) with customer operations. Key Responsibilities: Develop a clear Project Charter for approval with an understanding of the Customers / Internal' needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the Opportunity win or any other assigned projects Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities. Formalize Project Team organization and work closely with Project Sponsors to achieve projects' objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects' critical decision-making and escalation, if any. Develops and maintains project plans to include all systemic, operational, and customer requirements. Drives the tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework Manages multiple projects concurrently and reaches out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seeks to avoid delays to project progress by facilitating regular meetings to review project progress, open issues and risk logs with project team members. Provide clear project communication and publish timely weekly project status reports to all stakeholders. Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule. Perform project lesson learned and conduct handover to Operations upon project completion. Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement. Represents the company's interests and protects the company's image with the customer, related vendors, and external parties. Actively builds a good rapport with customers and external stakeholders Provide feedback and share best practices to Region/Global for future enhancement to our Implementation Processes and tools. Who we are looking for: Bachelor's degree in Engineering (preferably Industrial Engineering) is required. At least 5 years of project management experience, particularly in logistics or warehousing operations. Strong background in contract logistics, with a preference for cold storage experience. Proven experience in WMS implementation and integration with customer systems. Ability and willingness to travel as required for project execution. PMP certification is preferred. Strong leadership, communication, and problem-solving skills. Proficiency in Microsoft Excel, PowerPoint, Outlook, Visio, and Word. Applications are welcome from candidates based in Cape Town, Durban, and Johannesburg. Last Application Date - 5th September 2024 #LI-TB1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ****** .
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Job Function:

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Customer Implementation Manager - Mcl
Company:

Maersk


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