Purpose of the JobA CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.Key ResponsibilitiesScheduling of business appointments with client base/bookAchieve individual targetsMaintain existing businessIdentify & grow client base and revenue through selling of additional supply chain productsEstablish customer needs, developing opportunities and grow customer baseUpdate call and Sales Force reportsPrepare and present proposals and presentations to clientsEffectively and efficiently deal with client queriesIdentify and escalate possible threats to existing businessMinimum RequirementsMinimum requirement is a Matric (Grade 12) qualificationBachelor's Degree or similar qualification and/or experience3 Year corporate experience in managing a portfolio of clientsNeed to have worked for reputable corporatesProven track record of having made targetIndustry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)Experience in presentation and negotiation of business solutions at senior management levelValid Code 08 driver's license and own reliable transportExcellent communication skillsLeadership BehaviorsBuilding Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkillsCommunication SkillsCustomer Centric MindsetCustomer Centric ApproachCustomer FocusCustomer Relationship ManagementInterpersonal And Relationship-Building SkillsProblem SolvingProblem Solving And Critical ThinkingRelationship BuildingOrganization & PlanningStrategic PlanningStrong Negotiation And Influencing SkillsNegotiation Skills
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