takealot.com, a leading South African online retailer, is looking for a highly talentedClaims Controller to join our team at the KZN DC.
We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the Dispatch Manager Your responsibilities will include: DISPATCH All processes, procedures and action must prescribe to the Takealot quality and standards at all times. Collate claims reports, examine information and assist in determiningthe validity of the claims from Order Fulfilment, assess the liability and provide feedback to the business.
SAFETY Ensure that all prescribed safety and operational procedures are adhered to at all times.Ensure all safety rules are enforced and adhered to at all time.Correct PPE to be worn always by all staff with the correct care taken to enhance the life span off he PPE.Ensure that all accidents and incidents are reported to Takealot management immediately.Ensure high standard of housekeeping and tidiness within working area.OPERATIONAL Monitor and evaluate daily operational reports and ensure that dispatch KPI are controlled and met, any discrepancies are to be addressed and resolved. And assist in maintaining FIFO within the dispatch areaEnsure that Dispatch queries are resolved timeously, and exception trends are addressed and resolved.Ensure that all queries related to dispatch are attended to and resolved timeously.Attend to the validated address unscanned report after each milkrun and give feedback on parcels that missed the cut-off/Milkrun.Assist the team in identifying and resolving any mistakes or inaccuracies.KPI – TARGETS Dispatch Lates Multiparcel Lates Warehouse Claims REPORTS Validated Address Unscanned Reports – DailyWarehouse Claims Report – Daily/WeeklyMisroutes Reports - DailyDispatch Damages – DailyCancelled/Duplicated parcels report - DailyGENERAL You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.You are required to keep high productivity level at all times.You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normal.It is your duty to report any known misconduct or discrepancies within the operation, to managementRequirements: 3 years experience in a Warehouse Claims environmentGood understanding of claims procedures and analysisExcellent communication skills (written and oral)The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.We are short on ego and high on output.We are doers and not only thinkers, it's all in the execution after all.We love what we do and what we are creating.We seek to Employ anExtra Ordinary Mindwho:
is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)ispassionate about the potential of e-commerceand delivering aworld-class customer experienceisentrepreneurial,thrives under changeand accepts it is a constant and alwayslooks for solutionsto do something better and fasteris business SMART. Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.comthinks like an ownerof the businessisSMART, has INTEGRITYandis HARD WORKINGIf you meet the above you are anExtraordinary Mindso come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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