Note: This is a 12-month, fixed-term contract position Purpose of the job: The Consultant: Offer Management is responsible to quality assure, consult, and communicate the offer made and request payment on accepted offers.
Key Performance Areas Offer Management Quality assure the type of offer made. Identify and correct any defects in consultation with the originator of the offer. Provide recommendations to the manager and team leader on settlement offers. Communicate approved offer. Request payment to be made. Exception Handling Assess the basis of the rejected offer. Make necessary adjustment on the initial offer and communicate. Suspend the claim until the dispute is resolved. Quality assurance Ensure that legal costing processes are implemented and maintained at the highest standards. Maintain the implementation an unusual occurrence procedures. Administrative support Document and upload offers on the system. Deal with/and respond to correspondence. Produce documents, briefing papers, reports, and presentations. Assist with typing and editing briefs, technical papers, letters to various parties, and memos. Reporting Track and report against set objectives and targets. Report on emerging risks. Provide ad hoc reports on process improvement initiatives. Stakeholder management Maintain healthy relationships with all stakeholders. Follow up and feedback to all stakeholders to keep them updated on the status of a query. Respond to queries within the predefined turnaround times. Qualifications Bachelor's Degree/Advanced Diploma in a Health Sciences or Law related qualification. Experience Relevant 3 years' experience in an insurance related environment. Technical and behavioral competencies required Understanding of post claim management and settlement. Medical bill reviewing. Medical case management. Complex problem identification, solving and decision making. Customer value proposition. Good financial management skills. Strong Analytical capabilities. Knowledge of Motor Vehicle Accident legislation. PFMA knowledge. Knowledge of budgeting, sales, business development, and strategic planning. Planning, Organising and Coordinating. Personal Mastery. Judgement and Decision Making. Ethics and Values. Client Service Orientation. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." Note: This is a 12-month, fixed-term contract position Purpose of the job: The Consultant: Offer Management is responsible to quality assure, consult, and communicate the offer made and request payment on accepted offers.
Key Performance Areas Offer Management Quality assure the type of offer made. Identify and correct any defects in consultation with the originator of the offer. Provide recommendations to the manager and team leader on settlement offers. Communicate approved offer. Request payment to be made. Exception Handling Assess the basis of the rejected offer. Make necessary adjustment on the initial offer and communicate. Suspend the claim until the dispute is resolved. Quality assurance Ensure that legal costing processes are implemented and maintained at the highest standards. Maintain the implementation an unusual occurrence procedures. Administrative support Document and upload offers on the system. Deal with/and respond to correspondence. Produce documents, briefing papers, reports, and presentations. Assist with typing and editing briefs, technical papers, letters to various parties, and memos. Reporting Track and report against set objectives and targets. Report on emerging risks. Provide ad hoc reports on process improvement initiatives. Stakeholder management Maintain healthy relationships with all stakeholders. Follow up and feedback to all stakeholders to keep them updated on the status of a query. Respond to queries within the predefined turnaround times. Qualifications Bachelor's Degree/Advanced Diploma in a Health Sciences or Law related qualification. Experience Relevant 3 years' experience in an insurance related environment. Technical and behavioral competencies required Understanding of post claim management and settlement. Medical bill reviewing. Medical case management. Complex problem identification, solving and decision making. Customer value proposition. Good financial management skills. Strong Analytical capabilities. Knowledge of Motor Vehicle Accident legislation. PFMA knowledge. Knowledge of budgeting, sales, business development, and strategic planning. Planning, Organising and Coordinating. Personal Mastery. Judgement and Decision Making. Ethics and Values. Client Service Orientation. NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs."
