Consultant, Complaints Remediation

Business Segment: Business & Commercial BankingLocation: ZA, GP, Johannesburg, Baker Street 30To analyse and interpret all customer service failures logged across Business and Commercial Clients South Africa and its value chain in order to identify problem areas that require further investigations and put pro-active measures in place to prevent reoccurrences.Qualifications3-4 years experience of working in a Financial Services environment with knowledge of its associated products, processes and systemsExperience in complaints management and application of complaints regulations (e.g., Financial Sector Conduct Authority, Treating Customers Fairly, etc.)Experience in data analysis, problem identification and reportingAdditional InformationMaking DecisionsThinking PositivelyArticulating InformationCustomer Reception and ChannellingCall ReportingComplianceProduct and Services KnowledgePlease note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******.
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