Communications Programmer Ho - Pretoria East

Job ResponsibilitiesResponding to calls logged by clientsProviding remote/telephonic supportScheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond timeResolving an issue within a client's Service Level Agreement Mean-Time-To-Repair timeUnderstanding each client's Service Level Agreement contract and adhering to the required serviceScheduling and completing preventative maintenance, including compiling full maintenance reports after work is completedAdvanced fault-findingComprehensive knowledge of wiring, cable termination, and best practice standardsVideo Conferencing and Audio Visual Equipment ConfigurationPreparing properly before attending to a siteLiaising with suppliers and senior staff to resolve issuesDoing installations when no Field Service work is requiredBeing available to work overtime when requiredBeing available to travel for work when requiredBeing on stand-by when requiredCompleting training when not attending to a clientMust be able to work and report without direct supervisionDesired Experience & QualificationsMatric EssentialA minimum of 2-4 years audio visual experienceStrong knowledge of Audio-Visual systemsCrestron and Extron programming non-negotiableBasic Room control experienceAudio experience including basic DSP programmingVideo Routing and switching experienceVideo Conferencing endpoint experience – Polycom, AvayaGood communication skillsProof of technical skillsGood time management essentialGood planning skillsStrong attention to detail is essentialMust have valid Driver's license & own vehicle
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