A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng.
To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.
Diploma / Grade 12Up to 2 years supervisory or HR generalist experienceTES experience preferredOwn car and drivers license essentialPROCESS Overall accountability for effective and efficient admin and payroll management;Ensure that Client Success teams adhere to payroll procedures and deadlines;Checking, verification and approval of pre-extract reports from Payroll;Ensure correct job requisition is received from the Client;Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;Establish a relationship with the Resource Centre;Provide feedback to Resource Centre on candidates supplied;Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;Ensure that Assignees are briefed regarding transport arrangements, address, times etc;Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;Responsible for reporting on daily fill rate to the client and Operations Executive;Forecast and plan for peak and seasonal labour requirements;Induction of employees;Ensure that protective equipment and related documentation is issued;Coordinate transportation for assignees and obtain approval from the client;Ensure that pay slips are distributed to assignees;Ensuring the integrity of data on the payroll system;Compile and deliver accurate reports as per client requirements;Ensure a complete record of all staff on site at all times;Ensure that shifts are fully staffed as per client requirements;Monitor and manage assignee time keeping;Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;Responsible for the implementation and maintenance of client Service Level Agreements;CUSTOMER Establish and maintain relationships with key client management contacts;Attend client meetings and conduct regular client visits;Develop awareness of client future business needs, identify potential opportunities and communicate;FINANCE Responsible for ensuring on-time and accurate invoice delivery to clients;Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;Analyse weekly stats per responsible client;PEOPLE Coach and mentor assignees;Manage teams and disciplinary issues;Manage disciplinary enquiries, CCMA cases, LR activities etc;Escalate potential labour risks;Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;Drive transformation within team;Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;Ensure team members are appropriately trained and developed;Responsible for arranging, controlling and overseeing the training of assignees.