Client Services Officer - East London

Advert Reference:P13506 Client Services Officer - East LondonJob Title:Client Services Officer - East LondonClosing Date:2024/08/23Position Available From:2024-08-12Area:East LondonActual Place Of Work:East LondonPosition Type:Full-TimeWeekly Hours:40Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide fast and professional client services to ensure client satisfaction.Requirements:Grade 12Required Experience:Knowledge: ASISA Protocol, Knowledge: Google and Google Mail, Knowledge: Meditech system, Knowledge: MS Excel, Knowledge: MS WordKey Responsibilities:Assist with insurance functions to ensure the correct processes are followed.Assist with switchboard functions in order to correctly refer clients' queries.Assist with the materials management function to ensure sufficient stock levels.Assist with the Quality control function to ensure high standards are maintained.Assist with training client services employees to ensure competence.Compile, print and distribute route reports in order to ensure correct distribution of results.Compile statistics in order to provide performance feedback to management.Handle life threatening results to ensure turn-around-times are met.Handle the outreach batch to ensure correct distribution of results.Handle the serology and micro worksheets to ensure turn-around-times are met.Implement safety and emergency procedures to ensure safe working conditions.Maintain good client relations to promote the image of Ampath.Maintain hardware to ensure effective operations.Maintain the doctors and routes dictionaries to ensure correct distribution of results.Additional Information:Applicants must have a South African ID or a valid South African work permit. We do not accept any faxed or emailed CVs. If we have not contacted you within 14 days, please consider your application unsuccessful.
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