Client Service SpecialistApply locations Johannesburg time type Full time posted on Posted Yesterday time left to apply End Date: October 21, 2024 (5 days left to apply) job requisition id R23337
Job DescriptionHello Future Client Service Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Responsibilities: Deliver individual results through personal effort and skill.Build and maintain strong relationships with our internal and external stakeholders.Drive significant growth and profitability in the context of cost management.Manage costs/expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Manage existing clients and grow portfolio through making contact and generating leads.Resolve all customer queries efficiently, and within agreed timelines.Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Maximise cross-sell opportunities and strengthen client relationships.Prepare business communication that is of a professional standard.Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Track, control and influence sales activities with the specific aim to increase sales efficiencies.Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Manage own development to increase own competencies.Minimum Requirements: Must have at least an NQF level 5 qualification.1 to 3 Years Client Experience and Value Management.Must have Credit Card experience.Must have Call Centre and customer service experience.Experience in query resolution.You will have access to: Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are: Adaptable and curious.Analytical with complex data sets.Thriving in a collaborative environment.Resilient and level-headed in a challenging environment.Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/10/24
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