Client Service Intern

Details of the offer

The purpose of this role is to provide real-world experience, learning industry technical and professional skills, abilities and activities to contribute to the Dentsu network. Job Description:Broad ExpectationsTo represent Client's interest at the Agency, and the Agency's interest at the Client, with utmost professionalism and a level of maturity.Key DeliverablesTo execute all the marketing communication needs and activities of the Client(s) inside the Agency in the most:Cost effective manner, based on manager inputExpeditious and efficient manner, based on manager inputAdministratively organized mannerTake accountability for all project management recordsEnsure that all communication records are kept in an orderly and organized manner in line with Agency systems and procedures.Delivering clear, concise and focused communication at every level of Client contact so as to give Clients a competitive advantage.On all projects/activities maintain and implement an updated and organized system of:Financial records (Understanding on cost creation with manager)Writing briefs (General good writing skills)Compiling weekly status reports (General good writing skills)Compiling timing plansEnsure Chase lists are adhered to and relevant information shared with media timeouslyMonitoring of Media schedules (Following timings)Compiling Contact reports within 24 hours of meeting (Note taking)Proactively and effectively ensure that senior management and your team are informed and updated at every stage of projects/activities.Maintain a professional relationship with all Clients and co-workers.Minimum Requirements:Matric CertificateSouth African IDRequired SkillsPrimary Management SkillsAccurate, efficient and effective management of projectsAbility to evaluate creative workAcumen to process and manage strategic processesSecondary Management SkillsAbility to manage and motivate team playersPerform all projects in a respected, motivated manner that inspires team playersConfident management of tasks without creating unnecessary panic and a sense of dramaAbility to resolve conflict and where impossible, advise and guide team players accordinglyAbility to plan ahead and prioritizeCommunication SkillsAbility to communicate effectively in writingAbility to communicate effectively verbally, and give clear and considered briefsAbility to present work and effectively sell creative workAbility to negotiate (timelines, budgets, creative executions)Ability to 'strategically' guide and manage the processCreative SkillsAbility to take clear, concise, focused client briefsAbility to communicate in creative briefing and presentation sessionsAbility to write comprehensive and inspiring creative briefsBegin to contribute positively to the creative processAbility to guide and evaluate creative work and the processesHave a clear understanding and appreciation of creative work and ideasAbility to recognize and conceptualize proactive opportunities for your clientsAnalytical and Strategic SkillsHave an understanding of Clients brands and their marketAdvertising SkillsA broad understanding of the advertising and market industry and openness to learningFinancial SkillsDay-to-day budget managementComputer SkillsWord, Excel, Keynote/PowerPointThe basic skill to put a presentation togetherScope of ResponsibilityManagement of advertising campaigns TV, radio, print, outdoor, BTL, digital etc. This will encompass the execution and management of briefing processes. Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings etc. Obtaining client approval of all campaign elements and budgets at all stages of the development.Confident management and accountability for presentations and key meetings:Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meetingAssistance in Management of meetings with Client and Agency, ensuring that all parties that need to attend are notified timeously and prior to meetingsAccountability for all logistics pertaining to client meetings (Agendas, catering, contact reports etc).Work with us:It's an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.Inclusion and Diversity:We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about. So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.Location: JohannesburgContract Type: Internship Fixed Term ContractClosing date: 25 November 2024Brand: Dentsu CreativeTime Type: Full timeContract Type: Student/Intern (Fixed Term)
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