The Queries Clerk position will serve as the single point of contact and be responsible for managing all internal and external stakeholder queries within the accounts payable function.
We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
Objectives: Query Resolution
Acknowledging receipt of queries & assign to relevant teams.Manage relevant Accounts Payable, Accounts Receivable & Support Services Queries.Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queriesManaging query follow-up process and communicating turnaround times and query progressManaging the query escalation processReporting
Tracking urgent queries, specifically relating to urgent payment requestsWeekly / monthly reporting on outstanding queriesProvide reports on any deviations to the processCustomer Service & Administration
Maintain good external & internal stakeholder relationshipsWorking with stakeholders to continuously seek ways to improve processesEfficiently resolving stakeholder queries within agreed turnaround timesEnsure proper filing of documentationProvide support to Accounts Payable & Support Services teamsExperience required Essential:
1 - 2 years' relevant accounts payable experienceMinimum 1 year experience in query resolutionPreferred:
Retail environment experienceExperience in using SAPRelevant finance administration experienceJob relatedSkills & Knowledge Skillsrequired:
Computer skillsProblem solving skillsStrong finance administration abilityIntermediate to advanced ExcelAbility to work independently as well as in a teamStrong numerical abilityAbility to work under pressure and large volumes of workStrong communication skills; both written and verbalQualifications required:
Essential: Relevant Finance Certificate or DiplomaKnowledgerequired:
Knowledge of basic accounting principles, procedures and applicationsKnowledge of the Accounts Payable process
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