Santam's Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town.
JOB DESCRIPTIONThe purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions.
KEY RESPONSIBILITIESManage workload and instructions from system through any communication and or documents.Required to check completeness and correctness of documents.Responsible for all actions to get claim assessment ready.Contact client or intermediary telephonically for any identified outstanding information.Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.Process payments and orders as per Assessor recommendation and instruction.Compiling of all rejection letters and distribution thereof to relevant stakeholders.QUALIFICATIONS AND EXPERIENCEMatric/ Grade 12Minimum 3 years' relevant work experience in short term insurance motor claims settlementSound understanding of policy wordingsMotor claims handling experienceCommercial and Personal Lines claims experienceFully computer literate (MS Office)SKILLSAbility to verify and interpret policy and appraisal detailGood communication skillsAbility to handle conflict and negotiateNegotiation skillsExcellent verbal and written communicationAccuracy and attention to detailAbility to work well under pressureCOMPETENCIESAnalytical ThinkingInformation SeekingDirectivenessFlexibilityInitiativeCustomer Service ConsultantABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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