We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers. 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557 Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom. Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues. Purpose of the job This role will sit within the Technical Claims Team in the Insurance Division of the Collinson Group and will report to the Counter Fraud Manager. The jobholder will be responsible for the day-to-day analysis of all documents on claims files. They will also assist the Counter Fraud Manager in detecting and combating Fraud across all areas of Insurance including but not limited to: Employee, Customer, Provider, and Third-Party Administrators. Key Responsibilities • Review and validate various types of documents for accuracy and completeness. • Verify the authenticity of signatures, dates, and other key information on documents. • Conduct thorough checks to ensure compliance with legal and regulatory requirements. • Identify and rectify any errors or discrepancies in documents. • Maintain accurate records of validated documents and related information. • Collaborate with team members to streamline document validation processes. • Provide timely feedback and guidance to colleagues regarding document validation procedures. • Stay updated on industry standards and best practices related to document validation. • To respond to fraud referrals and queries that are sent to the fraud mailbox. • Ensure that responses are provided within 3 working days of receiving the referral/enquiry. • File all responses in the fraud mailbox and record all responses on the claim file with a clear and accurate description. • Attend the weekly fraud clinics to respond to referrals and queries and ensure appropriate information is provided and documented accordingly. • Work closely and foster excellent relationships with all operational teams and other areas of the business including the account managers, legal, compliance, complaints, service delivery and finance. • Work with the Counter Fraud Manager to collate and compile provider directory. • To keep abreast of relevant fraud cases and industry developments and to disseminate intelligence to the business. • To assist the wider Risk & Compliance team in assessing the impact to Collinson Insurance Group of any regulatory changes relating to fraud. Knowledge, skills, and experience required • Strong attention to detail and accuracy. • Excellent organizational and time-management skills. • Proficiency in using document management software and tools. • Ability to work independently and as part of a team. • Strong communication and interpersonal skills. • Good knowledge of general insurance claims, particularly travel insurance. • In-depth understanding of travel insurance schemes and policy wordings. • Strong investigative and inquisitive nature. • Strong problem solving skills. • High levels of resilience. • Ability to work on multiple cases. • Results orientated, ability to work to targets. • Ability to work in a structured, methodical way – to multi-task, organize and prioritise activities. • Ability to think proactively and use initiative where required. Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ****** We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
