Job purposeThis is a specialised role that offers the opportunity to join a highly respected client services team who handles Insurance, specifically. If you want to combine your specialist writing skills, your strong product knowledge in insurance, and strength to work with numbers and data, then this role is ideal for you. You will become a member of our team that plans, drafts and distributes quality client-facing documentation in line with the agreed practise in the relevant team. This includes the compilation and writing of new client facing documentation in line with product rules, processes, regulations and TCF guidelines, such as plain language. The role includes the writing of ad hoc client facing letters with the support of mail merge tools, quality data management and testing of batch generated letters and statements.Key outcomesThe following outcomes will be expected to be achieved for this specialised role:Do the day-to-day management & distribution of the employer's electronic communication to insurance clients and intermediariesTo take verbal briefs and synthesize it into clear, easy to understand communication & documentationCreate new documents such as policy contracts and member guides from scratch in a team environment and apply specialised process, product and regulatory knowledgeEnsure a quality, consistent and holistic approach to documentation changes by applying systems, process knowledge and regulatory requirements such as plain language (TCF)To research and keep abreast with communication techniques and apply itPrioritise and deliver on various projects simultaneouslyInfluence the outcome of documents in projects considering client experience to ensure quality communication designProofread, translate and edit documents as required by the businessResponsible for user acceptance testing and providing input in compiling testing matrixesResponsible for input into and sign-off of client statements after UATDo quality assurance on team members' work & coach for improvementQualifications and experienceA relevant financial degree or degree in document design or communicationsAt least 3 years' experience in a Lisp or Insurance environment where the drafting of documents and project involvement was requiredThe following will be to your advantage:Excel & MS Word skillsCreative writing skillsSpecialist knowledge in Lisp or insurance product range & processesCompetenciesExceptional communication skills, written and verbal, in English and some AfrikaansAbility to write in plain languageIn-depth knowledge of financial services and investment productsExcellent planning, prioritising and organisational skillsHigh attention to detail, analytical thinking and problem-solving skillsExceptional Client Service OrientationRelationship building skills – ability to communicate on all levelsAbility to work under pressure and deliver on deadlinesAttributesPositive, enthusiastic attitudeHonesty, integrity and respectAbility to co-operate and thrive both within an independent and team environment
