Business Analyst

Analyse Business requirements.Capture user stories and validate with customer.Provide Onboarding User training.Attend Daily Standups.Attend UAT sessions if needed.Continuous discovery (e.g. continuous improvement analysis).Develop training material (user guides, instructional videos).Experience in ServiceNow platform.Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.