Bilingual (German And English) Customer Service Agent Opportunity In A Contact Centre Required

The ideal candidate loves talking to people and proactively solving issues.Job Title: German-Speaking Customer Service AgentLocation: Durban, South AfricaAbout Us: We are committed to delivering exceptional service and creating positive experiences for our customers. We pride ourselves on our dynamic team and innovative approach to customer care. We're looking for dedicated and enthusiastic individuals to join our team as German-Speaking Customer Service Agents.Position Overview: As a German-Speaking Customer Service Agent, you will be the first point of contact for our German-speaking clients, providing them with outstanding support and solutions. Your role will involve handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to German-speaking clients via phone, email, and chat.Address and resolve customer inquiries, complaints, and issues promptly and professionally.Maintain accurate records of customer interactions and transactions.Identify and escalate complex issues to appropriate departments when necessary.Ensure that all customer service interactions are conducted in a manner that upholds the company's values and standards.Continuously seek ways to improve processes and enhance customer experience.Requirements:Fluent in German (both written and spoken) and English.Proven experience in a customer service role, preferably in a contact centre environment.Excellent communication and problem-solving skills.Strong interpersonal skills with the ability to build rapport with customers.Ability to work efficiently in a fast-paced, team-oriented environment.Proficiency with customer service software and tools is an advantage.Flexibility to work various shifts, including evenings and weekends.What We Offer:Competitive salary and benefits package.Comprehensive training and development opportunities.A supportive and collaborative work environment.Opportunities for career growth and advancement.Modern office facilities in Durban with a positive and inclusive workplace culture.How to Apply:If you are a motivated individual with a passion for customer service and fluency in German, we would love to hear from you. Please send your CV outlining your relevant experience and language skills to ****** with the subject line "German-Speaking Customer Service Agent Application."Application Deadline: 30 August 2024
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