IntroductionAre you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for a Beauty Assistant who will report to the Store Manager and service the entire beauty department.
Job Purpose: To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise, and general housekeeping in order to build customer loyalty and maximize sales.
Job Objectives: To consult with customers, answer product-based questions, and advise customers in selecting the best products and services that meet their needs.To drive and maximize sales of the beauty department through the promotion, cross-selling, and up-selling to ensure that monthly targets are consistently met.To monitor sales, regularly evaluate the performance of products, and offer suggestions that result in improved product offerings and increased sales.To maintain updated knowledge of all beauty products, ranges, trends, promotions, and events to provide correct information to customers at all times.To efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage, and ensuring a high standard of general housekeeping and administration.To ensure all in-store visual merchandising, in-store presentation, and promotional standards within the beauty department are consistently met.To deliver superior customer service by acting as a brand ambassador, being visible, and offering friendly and professional service.To promote the Clicks club card and enroll new club card members to achieve the club card participation targets.To increase profitability and brand loyalty with customers through the promotion of private label and exclusive products.To facilitate the brand being the customer's first choice health and beauty retailer by living and driving the company values.Qualifications and Experience:Desirable: Experience within beauty/skincare/retail/FMCG environment/sales or marketing environmentSkills, Abilities, and Job-Related Knowledge:Understanding and application of selling principlesRetail/FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellenceKnowledge of beauty and skincare productsResults and target-drivenStrong customer orientationInterpersonal skillsEngaging and confidentPersuading and influencingRelating and NetworkingDelivering Results and Meeting Customer ExpectationsCommercial ThinkingFollowing instructions and proceduresWorking with peoplePlanning and organizingCoping with Pressures and SetbacksContractual Hours:27-40hrsKindly note only applicants who meet the minimum requirements will be contacted.
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